Do I have to order my photos online?
No, unless your order form says "online only," you can also place your order using the envelope and the order form with your child's proof that was sent to the school. You may choose to send cash, check, money order, or credit card information with the paper form inside the order envelope to your child's school by the deadline date listed on the envelope and proof sheet.
All orders submitted by the deadline date (paper form and online) will be processed at the same time and sent to the school (unless you pay for shipping).
When will I receive my online order?
If your order is placed on time, you will receive it within 2-3 weeks after the deadline date. You have until the school deadline date listed on the online gallery to have your order delivered to your child's school (unless you pay for shipping). After this date, you will be charged a late fee of $3 plus $7 shipping, and your order will be shipped to your address.
For logistical and economical purposes, the majority of a school's orders are processed and sent to the school at the same time. Occasionally, the deadline for online ordering is extended past the original date for paper order forms.
Where can I find my deadline date?
This information can be found on your proof and on your order envelope. You can also find this on the web page displaying your child's image. If the online ordering date has been extended, you can find the new date there.
Where can I find my gallery password?
This information can be found on your proof and on your order envelope. If you did not receive a proof or it does not contain a password, contact us here.
I have added products to my cart, but when I go to checkout it says my cart is empty. What do I do?
If this happens to you, you need to create an account: go to this page or click "create account" in the left top corner of the page to make an account. Once you have made an account, try ordering again. This usually solves that issue.
Where is the e-mail for my digital image order?
Digital images are usually e-mailed from the WeTransfer.com file sharing website within the week you placed the order, usually by Saturday or Sunday. If have not received your image within 6 business days, check your spam / junk folder to see if the e-mail for the download link is there. If it is not there, please contact us about re-sending you the download link.
How can I contact Belmont Studios if I have more questions?
You can fill out the contact form available by clicking here.